Privacy Policy – ShapePower

Last updated: 22 October 2026

ShapePower operates this online store and website, including all associated information, content, features, tools, products and services (collectively, the "Services"), to provide customers with a personalised shopping experience.

Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our Services, make a purchase or contact us.

If there is any conflict between our Terms and Conditions and this Privacy Policy regarding the collection, use or disclosure of personal information, this Privacy Policy will apply to those matters.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Personal Information We Collect

"Personal information" refers to information or an opinion about an identified individual or an individual who is reasonably identifiable.

Depending on how you interact with our Services, we may collect and process the following categories of personal information:

Contact information: Full name, billing address, shipping address, phone number and email address.
Payment information: Payment method, transaction details, payment confirmations and payment-related information processed by our payment providers.
Account information: Username, account credentials, preferences and account settings.
Transaction information: Products viewed, added to your cart, purchased, returned, exchanged or cancelled, as well as your purchase history.
Customer communications: Information you provide when contacting our customer support team.
Device information: Browser type, device information, IP address, network information and unique device identifiers.
Usage information: Information about how you browse, access and interact with our website and Services.

We only collect personal information where reasonably necessary for our business operations or as otherwise permitted by applicable law.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you: When you create an account, place an order, subscribe to our newsletter or contact us.
Automatically: Through cookies, tracking technologies and your interactions with our website.
Service providers: When third-party providers collect or process information on our behalf.
Business partners and third parties: Where permitted by applicable privacy laws.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

Processing and fulfilling orders.
Managing payments and transactions.
Sending order confirmations and delivery updates.
Managing returns, refunds and exchanges.
Providing customer support.
Personalising your shopping experience.
Improving our website, products and services.

Marketing and Advertising

We may use your information to:

Send promotional emails, newsletters and special offers.
Deliver relevant advertisements.
Analyse customer preferences and shopping behaviour.
Improve our marketing campaigns.

Where required by Australian law, we will obtain your consent before sending marketing communications.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our messages.

Security and Fraud Prevention

We may use your information to:

Verify customer identities.
Detect and prevent fraudulent transactions.
Protect our website against unauthorised access.
Maintain the security and integrity of our Services.

Customer Support

We use personal information to respond to enquiries, resolve issues and maintain customer relationships.

Legal Compliance

We may process personal information to comply with applicable laws, respond to lawful requests and enforce our policies.

4. How We Share Personal Information

We may share your personal information with trusted third parties where necessary to operate our business.

These may include:

Shopify: Our e-commerce platform and website hosting provider.
Payment providers: To securely process payments and transactions.
Shipping and fulfilment partners: To prepare, dispatch and deliver orders.
Technology providers: For website hosting, analytics, cloud storage and customer support.
Marketing partners: To deliver advertising and promotional communications where permitted by law.
Professional advisers: Where necessary for legal, accounting or business purposes.
Government authorities: Where disclosure is required or authorised by law.

We may also disclose personal information in connection with a business restructuring, merger or sale, where permitted by applicable law.

We do not sell personal information in exchange for money.

However, certain advertising and analytics activities may involve sharing information with third-party platforms, as explained in this Privacy Policy.

5. Our Relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information to provide, maintain and improve its e-commerce services.

Information you provide when interacting with ShapePower may be shared with Shopify and its service providers, including organisations located outside Australia.

Shopify may also process information from your interactions with ShapePower and other Shopify merchants to support and improve its services, in accordance with its own privacy practices.

For more information about Shopify's privacy practices, please refer to its Consumer Privacy Policy.

You can also manage certain privacy rights and preferences through:

https://privacy.shopify.com/en

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

These technologies may be used to:

Remember your shopping cart and preferences.
Maintain website functionality.
Analyse website traffic and performance.
Personalise content and advertisements.
Measure the effectiveness of marketing campaigns.

You may manage or disable cookies through your browser settings or any privacy controls made available on our website.

Please note that disabling certain cookies may affect website functionality.

7. Third-Party Websites

Our Services may contain links to third-party websites or platforms.

ShapePower is not responsible for the privacy practices, security measures or content of external websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

8. Children's Privacy

Our Services are not intended for children under the age of 18.

We do not knowingly collect personal information directly from children for the purpose of providing our Services.

If you believe that a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.

9. Data Security and Retention

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of electronic transmission or storage is completely secure.

We recommend that customers avoid sending sensitive payment information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to:

Fulfil orders and provide our Services.
Maintain business and transaction records.
Meet legal and regulatory obligations.
Resolve disputes.
Prevent fraud and protect our business.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where required by applicable law.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access Your Information

Request access to personal information we hold about you.

Correct Your Information

Request correction of inaccurate, outdated or incomplete personal information.

Request Deletion

Request that we delete personal information where applicable and where we are not legally required to retain it.

Manage Marketing Preferences

Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Make a Privacy Complaint

We may need to verify your identity before processing certain requests to protect your information.

We will respond to privacy requests within a reasonable timeframe and in accordance with applicable law.

11. Australian Privacy Laws

ShapePower is committed to handling personal information in accordance with applicable Australian privacy legislation.

Where applicable, this includes:

The Privacy Act 1988 (Cth).
The Australian Privacy Principles (APPs).
The Spam Act 2003 (Cth) in relation to electronic marketing communications.

Australian customers may request access to or correction of their personal information, subject to applicable legal requirements.

If you believe we have breached an applicable privacy obligation, please contact us using the details provided below.

If your complaint remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

12. International Data Transfers

ShapePower operates an online store using Shopify and other third-party service providers.

Your personal information may be transferred to, stored or processed in countries outside Australia.

These countries may include Canada, the United States and other locations where our service providers operate.

Where required by applicable Australian privacy laws, we take reasonable steps to ensure that overseas recipients handle personal information appropriately.

International data transfers may occur for purposes including:

Payment processing.
Order fulfilment and delivery.
Website hosting.
Customer support.
Analytics and marketing.

13. Additional Rights for International Customers

If you access our Services from the European Economic Area (EEA) or the United Kingdom, additional privacy rights may apply under relevant data protection legislation.

Depending on your circumstances, these rights may include:

The right to access your personal data.
The right to request correction or deletion.
The right to restrict or object to certain processing activities.
The right to data portability.
The right to withdraw consent where processing is based on consent.

Where applicable, international transfers of personal data will be handled in accordance with relevant data protection requirements.

14. Privacy Complaints

If you have concerns about how ShapePower collects, uses or handles your personal information, please contact us.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response and Australian privacy law applies, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.

For further information, visit:

https://www.oaic.gov.au

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or operational requirements.

Any updates will be published on this page, together with a revised "Last updated" date.

We encourage customers to review this Privacy Policy periodically.

16. Contact Us

For questions about this Privacy Policy, requests regarding your personal information or privacy-related complaints, please contact:

ShapePower

Email: contact@shapepower-store.com

Business address: 60 Rue François 1er, 75008 Paris, France