At ShapePower, we do our best to ensure your orders are processed quickly and delivered as smoothly as possible.
Orders are processed and dispatched within 1–2 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Australia: 10–15 business days, depending on the shipping carrier and destination.
International: 10–15 business days, depending on the destination.
⚠️ Please note that these delivery times are estimates only. Unexpected delays may occur due to customs clearance, carrier disruptions, public holidays or other circumstances beyond our reasonable control.
Your rights under the Australian Consumer Law remain unaffected.
We offer free shipping on eligible orders.
Any applicable shipping fees will be calculated automatically and clearly displayed at checkout before payment is confirmed.
You can track your parcel at any time using the tracking number provided in your shipping confirmation email.
Tracking information may take some time to become available after dispatch.
Please ensure that your shipping address is accurate and complete when placing your order.
If you notice an error in your shipping details, contact our customer support team as soon as possible.
Additional shipping charges may apply if a parcel needs to be resent due to an incorrect or incomplete address provided by the customer, where permitted by law.
ShapePower will make reasonable efforts to assist customers experiencing delivery delays or shipping issues.
Nothing in this policy limits your rights under the Australian Consumer Law.
If your parcel is marked as delivered but you have not received it, please contact us as soon as possible, preferably within 7 days of the reported delivery date.
Email: contact@shapepower-store.com
Our customer support team will investigate the issue with the shipping carrier and work towards an appropriate resolution.
Where required by Australian consumer law, we will provide a suitable remedy, including a replacement or refund.
The recommended 7-day reporting period does not limit your statutory consumer rights.
If you have any questions about shipping, delivery times or tracking your order, please contact:
ShapePower Customer Support
Email: contact@shapepower-store.com
Thank you for shopping with ShapePower!
